Refund policy

Colours of Clementine are passionate about customer service and we want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

✨In first instance, please make contact at coloursofclementine@hotmail.com

If your return is accepted, Make sure your name, address and order number are in the parcel and enclose it with your goods.

Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.

If you are returning the product because of an error on our part or manufacturing fault, we will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.

Damages and faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will contact you for refund card details. Please remember it can take some time for your bank or credit card company to process the refund too.